Becker Furniture World
Becker Furniture World Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Becker Furniture World has 1.8 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I don't recommend buying from Becker, especially if you find you have problems with your products and you want to receive service.", "Go elsewhere", "Don’t buy anything,", "Do not purchase from this company", "Don’t buy anything from Becker. Poor customer service.".
Most users ask Becker Furniture World for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Becker Furniture World has 1.8 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I don't recommend buying from Becker, especially if you find you have problems with your products and you want to receive service.", "Go elsewhere", "Don’t buy anything,", "Do not purchase from this company", "Don’t buy anything from Becker. Poor customer service.".
Most users ask Becker Furniture World for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** products...closes your credit card account if you don't buy their *** products on a regular basis
Preferred solution: Done.........bye
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Quality Product and Service
I was contacted by an area manager and he asked me what products I used to condition the furniture. I told him I used Zep leather conditioner which is a very good product.
He never called back again. I am assuming he is going to try to blame the product for ruining the furniture. I asked him if he had this problem with other customers?
He said he didn't know. Huh!
Preferred solution: I wanted it to be fixed under warranty.
User's recommendation: I don't recommend buying from Becker, especially if you find you have problems with your products and you want to receive service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisPoor quality furniture and not willing to repair at no cost
I used to buy all my furniture from Becker the last 20 years. Never again.
The dining room table began flaking just after one year even after minimal use. The customer leather couch lost its firmness almost immediately. I requested help from Becker and was told that the furniture is only warranted for 1 year but they could refer me to someone who I could pay to fix. It's been less than two years and spent near $15K to furnish the whole house.
For Becker not to invest in what they sell is a disappointment.
Buy from Macy's or Schniedermans - they have always understood the needs of their customers and followed through on what is needed to keep them. Buy from someone you can trust.
Preferred solution: Let the company propose a solution
User's recommendation: Go elsewhere
Crazy Delivery Service
- Delivery service
Disappointed
Preferred solution: Price reduction
User's recommendation: Don’t buy anything,
Terrible service
- Terrible service when delivered a defective item
- Still stuck with defective furniture 6 months later
Preferred solution: Take back the defect and give a new, non defective piece of furniture
User's recommendation: Do not purchase from this company
Mattress scam
I called again and asked to speak to person who sold me the mattress. They said he no longer worked there.
They told me to follow steps to file a warranty claim. 30 minutes of measuring, taking numerous pictures, filling out questionnaire etc. Still no response.
Very unhappy with Becker Furniture. Now I’m stuck with awful mattress.
- Customer service
- That the salesperson misled us about quality
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t buy anything from Becker. Poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Becker, MinnesotaDifficult time trying to obtain warranty
Purchased a power reclining couch and recliner on 9/25/17 and the cushions have flattened to the point you can feel the frame work underneath. According to the paperwork from mfg cushions are warranted for five years.
Filed a claim with Becker Furniture on 5/29/20 and have yet to get any action. Repeated calls to customer service always get same response "no response from vendor". The mfg is Southern Motion. I have asked to have a supervisor contact me at least three different times and have not received a call back.
Last call they stated they were going to have their tech come out and look at issue, have not contacted me to set up appt. I have purchased several items from Becker Furniture in the past and did not expect to get treated this way.
Appears once the furniture is in your home you are on your own, no service after sale. We had also purchased a 5 year care plan which is worthless in this matter.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Shop somewhere else
Just don't
Internet Purchase
- Customer service
- Follow through and management attitude
Preferred solution: Full refund
Very, Very Poor Customer Service
- Follow through and management attitude
Terrible service, protection plan is a gimmick
They completely neglected to fix my recliner set although i purchased the protection plan. When i contacted Montage (3rd party protection plan) i was told someone will come out to look at my set.
Then Montage called me weeks later to say that they cancelled my service request and will be passing the request onto the becker store becausemy set was fairly new.... after long waits and several calls, someone came out a month later and mentioned that my set was missing the cushions near the base and a few items that he will order for me. It has been months now, i haven't gotten those cushions installed, i have called several times and no one followed up nor returned my call. I contacted "corporate" which was really their store in Becker MN, the manager there said she would email the proper/ responsible manager at Minnetonka location....
still months later and no on called me nor followed up about this. Terrible service!
Worst. Store. EVER.
Great and fun place for family
I worked there as a service technician its like a prison
Do not buy furniture from Becker
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Becker Furniture World values it’s employees and believes in the importance of open and honest two way communication. We are very disappointed to see comments like this in a public forum after the fact vs earlier when there would have been an opportunity to address concerns you may have had.
As a matter of fact, the concrete floor concern was recently brought to light by a current associate and havs since been improved upon with shock matts as we care about the health of our employees and their working conditions. Furthermore, we would never recommend our team skipping lunch breaks. Breaks are an important part of safety, team morale, and a legal right. We set up our work stations for safety, and productivity, but welcome the opportunity to consider new ideas.
If you have further concerns or complaints in regards to your perception of your time at Becker we would be more than happy to send you an exit interview to express your opinions constructively. We can be contacted at careers@***.com